Friday, March 28, 2008

Could Do Better...

Here's a good one : the delivery guys assigned the delivery and installing over your beautiful new table etc. arrive at 11.50am, you having been waiting for them since 10am as instructed. They walk in and announce that they cannot install anything as it wasn't on their order form and they don't have time, but they could leave the boxes of stuff...

Frankly I had to pick my jaw up from the floor gaping as it was with disbelief at the sheer incompetence, inefficiency and blatant disregard for the customer (me). When I asked the simplest question, why hadn't they called to let me know, their answer was that all the stuff was anyway in the van and it was too late. I didn't see the relevance to calling me to let me know that I didn't need to take two hours of annual leave off from work, but then there maybe logic in there somewhere - Up Yours logic, that is...

I got a little testy with them, they rang their boss, I spoke to the boss, told him I would have appreciated a phone call so I wasn't wasting my time and of course I just got a 'I don't give a shit' apology. In fact, they had to come and go because they needed a signature from me showing that I had refused the delivery because of installation issues...

I then rang the shop 'Authentica' and told them that they hadn't specified installation on the order form, so the delivery guys had come and gone, and that I was furious. She said installation had been specified because it always is, and she would get onto the delivery company.

I'm going to write to complain. I HATE taking time off for nothing, getting effed about by incompetent workmen and disregarded although I am a PAYING CUSTOMER.

I stormed back to work, went to lunch with my pals - WITH wine - and then this afternoon, the sofa delivery guy called 5 mins before he was due to arrive enabling me to dash back home to take delivery, with no problems, of my lovely new sofa. Such a contrast with this morning's clowns.

I may get the table next week, if they can dredge up enough brain cells to organise installation time as well as 'throw it at the client and bugger off' time. All the old stuff is being removed on Sunday of course. The best laid plans...


  1. I'm a first timer. A lovely and very well written blog.

    Thank you.

    I'll put the blog in my bookmarks and will "drop in" again sometime when I need a Francophile fix and an improvement of my vocabulary. I learned 'voyou' this evening. Hooligan!!!

    Always a useful word!

    All the best from deepest East Sussex,


  2. Thank you very much for your kind words, Paul from deepest East Sussex.

    Do drop in any time!


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